HR FAQ
The most common questions by our customers and prospects
As a leading HR Consultancy, we always want to provide our customers with the best information upfront. Please find below a list of the most common questions we are asked about our HR Services.
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This e-book will aim to answer all of your questions about the service we provide, a little background on The HR Booth and our team as well as any other related questions about our service. If you still have any questions after downloading this e-book, then please feel free to get in touch with us and we’ll be more than happy to answer them.
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How much does outsourced HR cost?
The cost of outsourced HR services can vary based on the size of your company and the services you require. Our retainer service has a standard monthly fee, while pay-as-you-go services are billed per project or task. You can find out the cost of the retainer fee here:
How do you handle urgent HR issues?
We support our clients during normal office hours (9am to 5pm, Monday to Friday) and can arrange out-of-office support for urgent matters as needed. Our retainer clients have an SLA of 3-hour response time and our pay as you go clients we have a same day response.
What are the top benefits of outsourcing HR?
- Cost savings
- Access to HR expertise
- Flexibility and scalability
- Compliance with employment laws
- Focus on core business activities
Can you provide references from other clients in my industry?
Yes, we can provide references upon request and have experience across various sectors including retail, technology, manufacturing, and more.
Can you assist with recruitment?
Yes, we offer comprehensive recruitment services including job advertisement, candidate shortlisting, interview support, and reference checks.
We can offer a full outsourced HR admin service, or the following recruitment packages:
Are there any hidden costs?
No, we are transparent about our pricing. For retained services, the monthly fee is all-inclusive.
For specific projects like employment contracts or handbooks, a deposit may be required, with the balance due upon completion.
Why should I choose outsourced HR over hiring an in-house HR team?
Outsourced HR offers cost savings, access to a team of experts with diverse experience, and flexibility in scaling services up or down based on your business needs. We have a team of 15 people, all with significant experience in their field.
What industries benefit the most from outsourced HR?
Industries like retail, manufacturing, technology, healthcare, and small to medium-sized enterprises benefit significantly from outsourced HR services. Lots of professional services, family business and early stage/high growth businesses see lots of benefits from outsourcing HR.
What qualifications and experience do your HR consultants have?
Our team includes Chartered Fellows of the CIPD and professionals with extensive experience in senior HR roles across different industries. Various team members hold different HR qualifications and complete regular continuous professional development.
How long does it take to produce an employee handbook and contract of employment?
If you already have documents in place, we can audit and update them within a week. For new documents, the process typically takes 2 to 4 weeks, as we need some input from you, but we can agree timelines on this.
What if my business circumstances change?
How does your service compare to other HR consultancies?
We pride ourselves on our personalised approach, extensive experience across various industries, and a high client retention rate of 97%. We can also offer a true outsourced model cover the whole employee life cycle as we have a mixture of HR Administrators, Advisors and Consultants.
What do your clients say about your services?
Our clients appreciate our personalised approach, expertise, and the significant time and cost savings. You can read their testimonials on our website.
Do you provide training and development services?
Yes, we offer workshops and training sessions on various topics like managing performance, employee engagement, and compliance with employment laws. You can find more on our training workshops here.
The cost for these workshops are:
£800 for a full day
£500 for a half day
£300 for “lunch and learn”
What happens to my HR documents if I cancel the service?
All documents created for your business remain yours. However, it is important to keep them updated to comply with legal changes, which we won’t be able to do if you cancel our service.
What is included in the retainer service?
For our retainer service, your fixed monthly fee provides the following:
Employment related advice by way of telephone advice, email advice or video conferencing. This may include but is not limited to:
- Reviewing and updating HR policies and procedures
- Providing guidance on employee relations matters
- Providing advice on HR compliance and employment law
- Offering general HR consultation and recommendations as needed
Specific on-site support will be charged at an additional hourly rate, agreed in advance. Specific remote support via video conference in meetings such as investigations, formal meetings or return to work interviews will be agreed in advance.
In the event that you require additional services beyond those covered by the retainer fee, such services shall be considered additional services. These additional services may include but are not limited to:
- Onsite visits or training sessions
- Remote training sessions
- Recruitment
- Occupational Health Referrals
- Investigations
- Chairing formal meetings
- Note taking
- Special projects, including, but not limited to, job evaluations, benchmarking and implementation of performance management processes.
As a retainer client, our hourly rates for any of the above services are offered at a discounted rate.
For Pay as you Go services, we bill in hourly or daily rates, depending on your requirements and project.
Typically, remote HR Consultancy services cost £80 per hour for onsite support and £65 per hour for remote support.
HR Administration support costs £35 per hour, or if you’re buying a bank of hours, this is discounted to between £25 and £30 per hour.
Specific projects such as employee handbooks, policies and procedures, contract of employment, job evaluations, benchmarking, and implementing performance management systems or engagement programmes, costs are agreed in advance depending on the scope of the work.
Don’t see your question here?
You can ask us anything and we’ll get back to you as quickly as possible with an answer or solution, please contact us.